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PamCham's Fifth Learning Session - Beyond Customer Service |
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Written by Joyce Duldulao
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Wednesday, 19 May 2010 |
 “In today’s volatile economy, providing excellent customer service can be the critical difference in your company’s success” – words from PamCham’s Trainings and Seminar’s committee Chairman, Mr. Rene O. Pangilinan who is also the facilitator of the Learning Sessions, now on its fifth consecutive series.On May 18 at Max’s Restaurant, Villa Del Sol, City of San Fernando, Pampanga – PamCham’s fifth learning session focused on the finer points and intricacies in extending first rate customer service. Attended by 70 participants from 22 member companies, the workshop outlined briefly the complexities of handling customers and ensuring that they leave the establishment satisfied enough to want to become product endorsers themselves.
At the end of the half day session, the participants were able to comprehend and grasp the following general objectives:
• Appreciate the Importance of Customer & Customer Service
• Identify Internal & External Customers
• Realize Moment of Truth & Service-Profit Chain
• Understand & Create Customer Delight
• Learn Complaint Handling Skills
• Demonstrate Good Customer Service
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